Blood results are usually available within 48 hours, although some tests may take up to 2 weeks to be returned by the pathology laboratory. We will inform you using your preferred means of contact if the result is abnormal. A copy of all test results are routinely sent to you, unless you indicate a preference otherwise. We are happy to provide a copy of your results for your NHS GP on request.
Patients on regular medication requiring repeat prescriptions may telephone, post, fax or e-mail a request for a repeat prescription. Please do not wait until your supply of medication has been used up before contacting us for a repeat prescription, as it may take 24 hours for us to be able to process your request.
Most UK health insurance policies do not currently cover fees for consultations with private GPs, however fees for blood tests, x-rays and other investigations are usually covered. You may need to seek pre-authorisation from your insurer.
For independent General Practice services we routinely request payment by cash or credit card at the time of your consultation, however for other services including Occupational Health consultations and screening all invoices must be settled within 30 days of date of invoice. A deposit of £40 is payable when your appointment is made, which will be taken off your final bill. If you cancel within 48hrs your deposit will not be refunded.
NPH may from time to time send or email you information about our practice, including details of new services on offer. NPH will never provide your details to third parties for marketing or promotional purposes. NPH takes all reasonable steps to ensure that any data held is adequate, relevant and not excessive for the purpose for which it is intended.
All reasonable steps will be taken to protect the confidentiality and security of your personal information, and to keep personal information accurate and, where necessary, up to date.
NPH will take all reasonable steps to retain data only for the duration of the purpose for which it was obtained. Where requested, NPH will delete personal information from current operational systems where it is no longer required. NPH may be required to hold some details about you after your relationship with us has ended, for example for legal audit and regulatory purposes.
In accordance with the terms of the Data Protection Act 1998, you are entitled to a copy of the information that NPH holds about you. On receipt of your request in writing and payment of the appropriate fee of £25 (under 25 pages) or £50 (over 25 pages), NPH will release copies of such information within 40 days.
NPH operates an explicit procedure for the investigation of complaints.
You will find full details of our complaints procedure here.
Making your complaint to the Practice in no way prejudices your right to complain to the Care Quality Commission, should your complaint not be resolved to your satisfaction.
If you have any questions in regards to the care and services we provide, or would like more information about any of the services we offer, please don’t hesitate to contact us using the link below.